Are your procedures and processes performed correctly?
Procedures and processes are an essential part of any organization. Together, they provide a roadmap for day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making.
However, they won’t do your organization any good if your employees don’t follow them.
Employees don’t always like the idea of having to follow the rules. But policy implementation is not just a matter of forcing employees to do things they don’t want to do. But, as your company has created procedures, it’s important to make sure your staff understands why following them is important.
When employees follow procedures, they perform tasks properly and provide reliable customer service. This improves the quality of the company’s products and services. And, in turn, expands your company’s reputation. Employees can know they are fulfilling their roles and take pride in their work.
But, employees can’t follow procedures and processes they don’t know about or understand. Many companies still use paper-based manuals, carried from hand to hand. This is problematic since employees don’t know where to find it and they are not able to refer to procedures at any time. This leads to the problematic question – how they will know which is the correct procedure to follow?
Using an eQMS makes procedures available to every staff member. You can quickly send out policy updates. With online management, your staff can access procedures from anywhere. Instead of having to thumb through pages of a binder, they can do a simple keyword search to pull up the procedure they need. Of course, they will still call/chat to ask you, but it will be easier to point them to the right answer.
This ensures they are actually following procedures rather than just trying to remember the correct steps off the top of their head. But, using process-driven QMS, they even don’t need to worry about this. The process flow will lead then through the procedure, ensuring that none step is missed, since it shows various events, in sequence, that need to be completed and where the next step is automatically triggered. On the other hand, an option to follow all its steps simplifies monitoring if they are performed correctly.